Terms of purchase
Please carefully read this document before finalizing your order, as by finalizing your order, you accept the content of these General Terms and Conditions (GTC).
If you have any questions regarding these General Terms and Conditions, the use of the website, specific products, or the ordering process, or if you wish to discuss your individual needs, please contact our staff using the provided contact information.
Selecting the Product
By clicking on the product categories on the website, you can choose the desired product family and, within that, the individual products. Clicking on the individual products will display the product's photo, article number, description, and price. For a purchase, you need to pay the price listed on the website.
The products are illustrated with photos. The accessories and decorative elements shown in the photos are not part of the product unless specifically highlighted in the product description.
Please note that we are not responsible for any typographical errors or incorrect data.
Placing Items in the Cart
After selecting the product, you can click the "Add to Cart" button to add - any number of - products to the cart without creating a purchase or payment obligation, as adding items to the cart does not constitute an offer.
We recommend that you add the product to the cart even if you're not certain about purchasing it, as this allows you to have an overview of the products you've selected with just one click. This way, you can view and compare your selected products on a single screen.
How to order
Until finalization - pressing the "Finalize Order" button - the order can be freely modified. Products in the cart can be removed, new products can be added to the cart, and the quantity of selected products can also be changed.
If you place the selected product in the Cart, a separate window will appear with the text "We have added the product to your cart." If you do not wish to select any more products, click the "Proceed to Cart" button. If you want to review the selected product again or add another product to the cart, click the "Back to Product" button.
Check the content of the cart
While using the website, you can check the contents of your cart at any time by clicking on the "View Cart" icon at the top of the page. Here, you can remove selected products from the cart and change the quantity of products. After pressing the "Update Cart" button, the system will display information corresponding to the data you changed, including the price of the products placed in the cart.
If you do not want to select any more products and place them in the cart, you can continue the purchase by pressing the "Order" button.
Providing Customer Information
After pressing the "Order" button, the contents of your cart and the total purchase price of the products you selected will appear. In the "Delivery Service" box, you need to check whether you want to pick up the ordered product in person (personal pickup) or request delivery. In the case of delivery, the system will indicate the delivery fee, which you are required to pay upon placing the order.
In the "User Information" text box, you can provide your email address. In the "Billing Information" text box, you can enter your full name, address, and phone number. In the "Delivery Information" text box, the system will automatically store the data entered in the "Billing Information" section. If you want delivery to a different address, please uncheck the box. In the "Note" text box, you can provide additional information as desired.
After filling out the above text boxes, you can continue the ordering process by clicking the "Proceed to Next Step" button, or you can delete/correct the data entered so far by clicking the "Cancel" button and going back to the Cart contents. When you click the "Proceed to Next Step" button, you will arrive at the "Order Review" page. Here, you can see a summary of the data you previously entered, including the contents of the Cart, user information, billing information, delivery information, and the total amount to be paid (you cannot change this data here, except by clicking the "Back" button).
If you are confident that the contents of your cart match the products you wish to order and your information is correctly entered, you can finalize your order by clicking the "Finalize Order" button. The information provided on the website does not constitute an offer from the Seller to enter into a contract. For orders falling under the scope of these General Terms and Conditions, you are considered the offeror, and the contract is formed by the acceptance of your offer by the Seller through the website, in accordance with the provisions of these General Terms and Conditions.
By pressing the "Finalize Order" button, you explicitly acknowledge that your offer must be considered made, and your statement - upon confirmation by the Seller according to this General Terms and Conditions - entails an obligation to pay.
Your offer is binding for a period of 48 hours. If the Seller does not confirm your offer within 48 hours according to the terms of these general terms and conditions, you are released from your offer obligation.
You have the opportunity to place an order at any time. The Seller will confirm your offer by email no later than the working day following the submission of your offer. The contract is formed by the acceptance of your offer by the Seller.
You can settle the payment for the products via bank transfer. The necessary information for the transfer includes Beneficiary Bank, Beneficiary Name, Tax Identification Number, Company Registration Number, and Beneficiary Account Number.
The Barion Smart Gateway is a completely domestically developed payment gateway that accepts both credit cards and e-money independently of banks. It offers unbeatable rates and numerous innovative features. Using it becomes even more convenient after a registration process that takes just one minute. As credit card numbers are stored in a secure system with a PCI DSS certificate, it is enough to provide your registered email address and password to use any stored card. On the Barion web interface, reports, export options, and a monthly invoice sent by email help with business processes and official settlement. Transactions take place in real time, and incoming transactions can also be seen in a mobile application. Barion users can pay with their mobiles in more and more stores and restaurants using the free Barion app, without the need to carry cash or a credit card. The security of the system is guaranteed by the Hungarian National Bank's supervision (MNB permit: H-ENI-1064/2013). Protection against credit card misuse is handled flexibly and fairly.
You have the option to pay the price of the product and the delivery fee in cash upon receiving the product.
For deliveries to cemeteries, cash payment on the spot is possible only in cases of prior arrangement.
Orders placed before 10 a.m. every day can be delivered on the same day within the Budapest area. In this case, specific delivery time intervals cannot be selected, and the package will be delivered by 5 p.m.
For orders placed before 6 p.m., you have the option to select a specific delivery time interval for the next day.
You can choose a 2-hour delivery time interval (e.g., 12 PM - 2 PM) if you wish to specify the delivery time. Please enter your preferred delivery time interval in the comments section.
Delivery can also be scheduled for a later date, and you can specify the desired date in the comments section on the final page of the order process.
Delivery days are Monday to Friday from 9 AM to 5 PM. If a wider delivery time interval is suitable for you, please provide the appropriate time when placing your order.
For special occasions (Valentine's Day, Women's Day, Mother's Day), please place your order at least 2 days in advance. On these days, we cannot guarantee specific delivery times. If you have unique requests, please contact us by phone before placing your order.
On Mother's Day, we deliver between 8 AM and 4 PM.
For orders within the Budapest metropolitan area, please inquire about delivery fees and times before placing your order: 06-70-935-77-75, 06-70-935-77-76.
For deliveries to cemeteries, cash payment on-site is possible only after prior arrangement.
Our couriers always use vehicles to deliver the flowers.
For wreaths, we require a 3-day lead time. For wedding flowers, we require a 3-5-day lead time.
The seller is not responsible for failed deliveries due to incorrect or inaccurate information provided by the buyer. This includes cases where the recipient is not at home or refuses to accept the delivery. In such cases, after coordination and payment of the delivery fee, the flowers will be re-delivered on the same day or the following day, or they can be picked up at our shop during business hours.
Our couriers wait for a maximum of 15 minutes at the delivery address. If they are unable to make contact or deliver the flowers within this time, the flowers will be returned to our shop. Whether for gifts or personal pickup, please ensure that accurate address and supplementary information are provided, along with a suitable time interval when the recipient will be present at the delivery address.
If you are unable to provide a specific delivery time in advance, please request an appointment with us. We always coordinate discreetly, without revealing the surprise.
Once payment has been made, the buyer cannot request a refund. In case of product unavailability, the seller reserves the right to substitute with an item of similar style and price.
For orders below 10,000 HUF in Budapest: 3,500 HUF
For orders above 10,000 HUF within Budapest: Free
Personal Pickup: You can pick up your ordered products for free at our store during business hours: Monday to Friday, 7 AM to 7 PM.
The general delivery timeframe for orders is up to 30 days from the confirmation of the order. This delivery timeframe is indicative, and any deviations from it will be communicated to you via email. By accepting these general terms and conditions, you acknowledge that the Seller expressly excludes any liability for damages due to exceeding the specified delivery time.
Name: Rumbabák Kft.
Registered Office: 1138 Budapest, Hegedűs Gyula utca 18. B. ép. 8. em. 2.
Mailing Address: 1054 Budapest Báthory u. 20
Store, Pickup Point Address: 1054 Budapest Báthory u. 20
Authority Registering the Company: Budapest District V Municipality
Company Registration Number: 01-09-970961
Tax Identification Number: 23551954-2-41
Representative: Petra Kereszturi
Phone Number: 06709357775
Bank Account Number: 10300002-10707833-49020015
Data Protection Registration Number: XIII/13107/2017/B
Hosting Provider Details
Name: UNAS Online Ltd
Registered Office: 9400 Sopron, Kőszegi út 14.
Parties: Together, the Seller and the Buyer.
Consumer: A natural person who is acting outside the scope of their profession, independent occupation, or business activity.
Consumer Contract: A contract in which one of the parties qualifies as a consumer.
Website: The website https://www.aviraguzletshop.hu, serves as a means of distance communication.
Contract: The sales contract concluded between the Seller and the Buyer through the Website and electronic correspondence.
Means of Distance Communication: A tool suitable for making contractual declarations in the absence of the parties, in order to conclude a contract. Such tools include addressed or unaddressed forms, standard letters, advertisements published in the press with an order form, catalogs, telephones, telefax, and tools providing internet access.
Distance Contract: A consumer contract concluded within a system of organized remote sales of products or services, where the parties enter into the contract without the simultaneous physical presence of the parties, solely using means of distance communication to conclude the contract.
Product: Any movable and marketable chattel offered on the Website, put into circulation, and intended for sale on the Website, constituting the subject of the Contract.
Business: A person acting within the scope of their profession, independent occupation, or business activity.
Buyer/You: The person making a purchase offer through the Website and entering into a purchase agreement.
Warranty: In contracts concluded between a consumer and a business (hereinafter: consumer contract), the warranty encompasses: a) the warranty assumed for the performance of the contract, which the business undertakes beyond its statutory obligation, or voluntarily in the absence of such obligation, for the proper performance of the contract, and b) the statutory warranty obligation.
RELEVANT LEGAL REGULATIONS The Contract is subject to the following regulations in particular:
Act I of 1997 on Consumer Protection;
Act II of 2001 on Electronic Commerce Services and Certain Issues Related to Services of the Information Society;
Act I of 2013 on the Civil Code (Polgári Törvénykönyv-PTK);
Government Decree 151/2003 (IX. 22.) on Mandatory Warranty for Certain Durable Consumer Goods;
Government Decree 45/2014 (II. 26.) on the Detailed Rules of Contracts between Consumers and Businesses;
Government Decree 19/2014 (IV. 29.) on the Procedures for Handling Warranty and Guarantee Claims for Items Sold in Contracts between Consumers and Businesses.
The content of the contract between us is determined by these General Terms and Conditions (hereinafter: T&C), in addition to the provisions of mandatory and applicable legal regulations, as well as further information available on the website. Accordingly, the T&C defines the rights and obligations of both you and us, the conditions for the establishment of the contract, the deadlines for performance, the terms of delivery and payment, the liability rules, and the conditions for exercising the right of withdrawal.
Before finalizing your order, you are required to familiarize yourself with the provisions of these T&C. By making a purchase through our online store, you accept the provisions of these T&C, and they form an integral part of the contract between you and the Seller.
The Seller reserves the right to amend the provisions of these T&C within the framework of applicable legal regulations. We kindly ask you to read the provisions of the T&C before each purchase! Any modifications to the T&C become effective upon their appearance on the website. The modifications do not affect contracts (confirmed orders) that have been concluded until that point.
Language of the contract, the form of the contract: The language of the contracts falling under these T&C is Hungarian. Contracts falling under these T&C do not qualify as written contracts, and the Seller does not register them.
E-invoicing: Our company applies electronic invoicing in accordance with Section 175 of Act CXXVII of 2007. By accepting these T&C, you provide your consent to the use of electronic invoicing.
Prices: The prices are stated in Hungarian Forints and include a 27% VAT. The prices are indicative, and we reserve the right to change them. In the current economic situation, we can fix the provided prices for a maximum of 2 weeks. Therefore, if you wish to collect or have your order delivered at a later date, we reserve the right to change the prices. The prices displayed on the website (including discounts and delivery fees) may differ from the prices in our physical store.
Consumers can raise consumer objections related to the product or the activities of the Seller using the following contact details:
Customer Service Office Location: 1054 Budapest, Báthory u. 20
Customer Service Opening Hours: Monday-Friday 7 AM - 8 PM Saturday 8 AM - 5 PM Sunday Closed Phone: +36709357775
Entry in the Customer Book: The Customer Book is available at the Seller's store (customer service). The Seller will respond in writing to entries made in the book within 30 days. The consumer can orally or in writing communicate their complaint to the company, which relates to the behavior, activity, or omission of the person who is directly related to the distribution or sale of the product to consumers on behalf of or in the interest of the company.
The company is required to immediately examine and, if necessary, address oral complaints made by consumers. If the consumer does not agree with the handling of the complaint or if an immediate investigation is not possible, the company must immediately prepare a record of the complaint and its position on the matter. In the case of a verbal complaint communicated by telephone or other electronic means, the company is required to send a substantive response to the consumer within 30 days, concurrently with a response to a written complaint, in accordance with the requirements for responding to written complaints. In other cases, the company must follow the procedures for written complaints. A verbal complaint communicated by telephone or electronic means must be assigned an individual identification number.
The record of the complaint must include the following:
- Consumer's name and address
- Place, time, and method of presenting the complaint
- Detailed description of the consumer's complaint, list of documents, papers, and other evidence presented by the consumer
- The company's statement on its position regarding the consumer's complaint
- If immediate investigation of the complaint is possible, the consumer's signature (except for verbal complaints communicated by telephone or other electronic means)
- Place and time of the complaint
- In the case of a verbal complaint communicated by telephone or other electronic means, the individual identification number of the complaint
The company is required to keep a record of the complaint and a copy of the response for five years and present them to the supervisory authorities upon request.
If the company rejects a complaint, it must inform the consumer in writing about which authority or arbitration board may initiate proceedings on the nature of the complaint. The information must also include the address, phone number, internet contact, and mailing address of the competent authority or the arbitration board based on the consumer's place of residence or stay. The information must also indicate whether the company uses arbitration board procedures for settling consumer disputes.
If a consumer dispute between the Seller and the consumer cannot be resolved during negotiations, the following legal remedies are available to the consumer:
Filing a complaint with consumer protection authorities: If the consumer perceives a violation of their consumer rights, they are entitled to file a complaint with the competent consumer protection authority based on their place of residence. Following the review of the complaint, the authority will decide on further consumer protection proceedings. First-instance consumer protection authority tasks are performed by district offices competent based on the consumer's place of residence. A list of these offices can be found here: http://jarasinfo.gov.hu/
The customer is entitled to assert their claims arising from consumer disputes before a court in a civil procedure according to the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on Civil Procedure.
Please note that you have the right to make a consumer complaint against us. If we reject your consumer complaint, you are entitled to turn to the Arbitration Board competent based on your place of residence: the initiation of arbitration proceedings by the Arbitration Board requires that the consumer attempts to settle the disputed matter directly with the concerned company. Upon the consumer's request, the Arbitration Board competent as indicated in the consumer's application is competent to initiate the procedure.
The company is obligated to cooperate in the Arbitration Board proceedings.
In this regard, the obligation of the company to submit a response to the Arbitration Board's call, as well as the obligation to ensure the presence of a person authorized to conclude an agreement at the hearing ("to establish an agreement at the hearing") will be included.
If the company's registered office or branch is not registered in the county where the Chamber operating the Arbitration Board is located, the obligation of cooperation extends to the offer of concluding a written agreement in accordance with the consumer's request.
Failure to comply with this cooperation obligation gives the consumer protection authority the competence to impose a mandatory fine in cases of infringement by companies due to legislative changes, without the possibility of waiving the fine. In addition to the Consumer Protection Act, the relevant provisions of the Small and Medium-sized Enterprises Act have also been amended, so the imposition of fines will not be neglected for small and medium-sized enterprises either.
The amount of the fine for small and medium-sized enterprises may range from HUF 15,000 to HUF 500,000, while for non-small and medium-sized enterprises subject to the provisions of the accounting law with an annual net turnover exceeding HUF 100 million, it may range from HUF 15,000 to 5% of the annual net turnover of the business, up to a maximum of HUF 500 million. With the introduction of mandatory fines, the legislator aims to emphasize cooperation with arbitration boards and ensure the active participation of businesses in arbitration proceedings.
The competence of the Arbitration Board includes the extrajudicial settlement of consumer disputes. The task of the Arbitration Board is to attempt to establish an agreement between the parties for the purpose of settling consumer disputes, and if this is unsuccessful, to make a decision in the matter to ensure the simple, fast, efficient, and cost-saving enforcement of consumer rights. The Arbitration Board, at the request of the consumer or the company, provides advice on the rights of the consumer and the obligations of the consumer.
The proceedings of the Arbitration Board are initiated at the request of the consumer. The request must be submitted in writing to the president of the Arbitration Board: The requirement of written form can be fulfilled by letter, telegram, teletypewriter, or telefax, as well as any other means that allow the recipient to store the data intended for him for a period suitable for the purpose of the data, and to display the stored data in an unchanged form and content.
The request must include the name and address of the consumer, the name of the company involved in the consumer dispute, its registered office or branch, if the consumer has requested the designation of the competent chamber in place of the competent Arbitration Board, a brief description of the consumer's position, the facts supporting it and their evidence, the consumer's declaration that the consumer has attempted to settle the disputed matter directly with the concerned company, the consumer's declaration that the consumer has not initiated proceedings before another Arbitration Board or mediation proceedings and that no lawsuit has been filed or payment order has been issued, the request for a decision by the Board, and the consumer's signature.
The document referred to, or a copy (extract) thereof, on which the consumer relies as evidence, must be attached to the request, especially the company's written statement rejecting the complaint, and in its absence, any other written evidence available to the consumer on the attempt at consultation required.
If the consumer acts through a proxy, the power of attorney must be attached to the request.
For more information about the Arbitration Boards, please visit: http://www.bekeltetes.hu
For more information about the Arbitration Boards competent based on your location, please visit:
Budapest Arbitration Board:
Address: 1016 Budapest, Krisztina krt. 99, 3rd floor, room 310.
The European Commission has established a website where consumers can register, allowing them to resolve their online purchase-related disputes through this platform by submitting a request, thus avoiding a court procedure. This way, consumers can assert their rights without being hindered by distance, for example.
If you wish to file a complaint regarding a product or service purchased online and do not necessarily want to resort to the court, you can use the online dispute resolution tool.
On the platform, you and the trader against whom you have lodged a complaint can jointly select the dispute resolution body you wish to entrust with the resolution of the complaint.
The online dispute resolution platform can be accessed here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU
According to Section 1(1) of Act LXXVI of 1999 on Copyright (hereinafter referred to as the "Copyright Act" or "Act"), the website qualifies as a copyrighted work, and therefore, every part of it is protected by copyright law. Pursuant to Section 16(1) of the Copyright Act, unauthorized use of graphical and software solutions, computer program creations found on the website, as well as any application that modifies the website or any of its parts, is prohibited.
Copying any material from the website and its database is only permissible with the written consent of the copyright owner, and even then, it must be accompanied by a reference to the website and proper source attribution. The copyright owner is Rumbabák Ltd.
If any provision of the General Terms and Conditions (GTC) is legally incomplete or invalid, the remaining provisions of the contract shall remain in effect, and the valid provisions shall apply in place of the invalid or erroneous part.
The Seller does not have a code of conduct as defined by the law prohibiting unfair commercial practices towards consumers.
Functioning of Digital Content, Technical Protection Measures: The availability of data-providing servers on the website is over 99.9% annually. Regular backups are made of the entire data content, so in case of problems, the original data can be restored. The data appearing on the website is stored in MSSQL and MySQL databases. Sensitive data is stored with appropriate encryption strength, using hardware support built into the processor.
Information on Essential Characteristics of Products: Information about the essential characteristics of purchasable products is provided in the descriptions for each individual product on the website. The data on the product page is for informative purposes only! The images are sometimes illustrations, and colors may not always match reality! If a particular flower is not available in our store, we substitute it with stylistically appropriate replacement flowers.
Correction of Data Entry Errors - Responsibility for the Accuracy of Provided Data: During the order process, you have the continuous option to modify the data you entered before finalizing the order (by clicking the back button in the browser, the previous page will open, allowing you to edit the entered data even if you have already moved on to the next page).
Please note that it is your responsibility to accurately input the data you provide, as the billing and delivery of the product will be based on the information you provided. By placing the order, you acknowledge that the Seller is entitled to pass on to you any damages and costs resulting from your erroneous data entry. The Seller excludes liability for fulfillment based on inaccurate data entry.
Please be aware that incorrectly provided email addresses or a full mailbox associated with the email account may result in the failure of delivery confirmation and prevent the formation of the contract.
Procedure in Case of Incorrect Price: It may occur, for example, due to technical errors, that an incorrect price is displayed on the website. In case of an incorrect price, we cannot accept the order (your offer) at the incorrect price, and we are not obligated to sell the product at the incorrect price. Offering at an incorrect price does not result in a contract between us. If you make an offer at an incorrect price, the system will automatically confirm it, but this does not constitute our acceptance of the offer. In the event of an offer made by you at an incorrect price, the Seller's employee will draw your attention to the correct price and may offer a contract at the correct price. You are not obliged to make an offer and enter into a contract at the correct price provided by the Seller. In this case, no contract is concluded between the parties.
Reservation of Rights, Property Rights Clause: It may occur that the production of certain products listed on our website has ceased. In view of this, we reserve the right to partially or completely reject previously confirmed orders. Partial fulfillment can only take place after consultation with you. In the case of advance payment of the purchase price of the product, the amount will be refunded to you within 5 working days.
Information on the Consumer's Right of Withdrawal according to Government Decree 45/2014 (February 26): Pursuant to Section 20 of Government Decree 45/2014 (February 26), the consumer is entitled to the right of withdrawal without justification. In the case of contracts concerning the sale of goods, the consumer can exercise their right of withdrawal within fourteen days from the day of receipt of the product or the last product in the case of multiple products being purchased, provided that the supply of the individual products occurs at different times and the last product was received by the consumer or a third party designated by them, other than the carrier, on the day of receipt.
The provisions in this section do not affect the consumer's right to exercise the withdrawal right specified herein during the period between the conclusion of the contract and the receipt of the product.
If the consumer has made an offer for the conclusion of the contract, the consumer is entitled to withdraw the offer before the contract is concluded, thereby terminating the binding nature of the offer concerning the conclusion of the contract.
Declaration of Withdrawal, Exercise of the Consumer's Right of Withdrawal or Termination: The consumer may exercise the right provided by Section 20 of Government Decree 45/2014 (February 26) by submitting a clear statement to this effect or by using the declaration template available on the website. The declaration can be sent to the following address: 20 Báthory Street, 1054 Budapest; firstname.lastname@example.org.
Declaration template for withdrawal:
Recipient: Rumbabák Ltd
Address: 20 Báthory Street, 1054 Budapest
I, the undersigned, hereby declare that I/we exercise my/our right of withdrawal/termination regarding the following product(s) or the contract for the provision of the following service:
Date of contract conclusion/date of receipt:
Name of the consumer(s):
Address of the consumer(s):
Please refund the purchase price to the following bank account (fill out if you want the refund to be made via bank transfer):
Signature of the consumer(s): (only in case of a written declaration)
Validity of the Consumer's Withdrawal Declaration:
The right of withdrawal must be considered exercised within the 14-day calendar period if the consumer sends their declaration within this timeframe.
The consumer bears the burden of proving that they exercised the right of withdrawal in accordance with this provision. The Seller is obliged to confirm the consumer's withdrawal declaration in an electronic data carrier after its receipt.
Obligations of the Seller in case of consumer withdrawal
Refund obligations of the Seller:
If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (February 26), the Seller shall refund the entire amount paid by the consumer as consideration, including the costs incurred in connection with the performance, such as the shipping fee, no later than fourteen days from the receipt of the withdrawal. Please note that this provision does not apply to additional costs resulting from the choice of a mode of delivery other than the least costly usual mode of delivery.
Method of Seller's Refund Obligation:
In the event of withdrawal or termination in accordance with Section 22 of Government Decree 45/2014 (February 26), the Seller shall refund the amount due to the consumer using the same payment method that the consumer used, unless otherwise agreed with the explicit consent of the consumer. The consumer shall not incur any additional fees due to this method of refund. The Seller shall not be liable for delays resulting from incorrect and/or inaccurate bank account numbers or postal addresses provided by the consumer.
Additional costs: If the consumer explicitly chooses a mode of delivery other than the least costly usual mode of delivery, the Seller is not obligated to reimburse the additional costs arising from this choice. In such cases, our reimbursement obligation remains up to the specified general delivery rates.
Retention of the right to withhold payment: The Seller may retain the amount to be returned to the consumer until the consumer has returned the product or until the consumer has definitively demonstrated that they have sent back the product, whichever occurs earlier. We are unable to accept shipments sent cash on delivery.
Consumer obligations in case of withdrawal or termination
Return of the product: If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (February 26), the consumer must return the product immediately, but no later than fourteen days from the notification of the withdrawal, or hand it over to the Seller or a person authorized by the Seller to receive the product. The return is considered within the deadline if the consumer sends the product before the deadline expires.
Costs related to the return of the product:
The consumer bears the cost of returning the product. The product must be returned to the Seller's address.
Consumer responsibility for depreciation:
The consumer is responsible for any reduction in the value of the product resulting from handling the product in a manner exceeding what is necessary to establish the nature, characteristics, and functioning of the product.
Exclusion of the right of withdrawal:
The Seller expressly draws your attention to the fact that you cannot exercise the right of withdrawal in cases specified in Section 29 (1) of Government Decree 45/2014 (February 26), particularly in points "c" and "e", such as: "in the case of non-pre-manufactured goods which have been produced based on the consumer's instructions or at the consumer's express request, or in the case of goods clearly tailored to the personal needs of the consumer"; "in the case of sealed goods which, for reasons of health or hygiene, are not suitable for return after their delivery has been opened."
This section of the consumer information is prepared based on the authorization of Section 9 (3) of Government Decree 45/2014 (February 26) using Annex 3 of Government Decree 45/2014 (February 26).
Under what circumstances can you exercise your implied warranty rights?
In case of the Seller's defective performance, you can assert your implied warranty claim against the Seller in accordance with the rules of the Civil Code.
What rights do you have based on your implied warranty claim?
You can, at your choice, exercise the following implied warranty claims: You can request repair or replacement unless the fulfillment of your chosen claim is impossible or would entail disproportionate additional costs for the Seller compared to other available remedies. If you have not requested or could not request repair or replacement, you can claim a proportionate reduction of the consideration or repair the defect yourself at the Seller's expense, or, in the last resort, withdraw from the contract. You can switch from one implied warranty right to another, but you bear the cost of the switch unless it was justified or the Seller gave you a reason to switch.
Within what deadline can you assert your implied warranty claim?
You are obliged to notify the defect to the Seller without delay, but not later than within two months from the discovery of the defect. However, please note that beyond the two-year limitation period from the performance of the contract, you can no longer assert your implied warranty rights.
Against whom can you assert your implied warranty claim?
You can assert your implied warranty claim against the Seller.
What other conditions are required for asserting your implied warranty rights?
Within six months of performance, there are no additional conditions for asserting your implied warranty claim beyond notifying the defect if you can prove that the product or service was provided by the Seller. However, after six months from performance, you must prove that the defect you detected was already present at the time of performance.
Under what circumstances can you exercise your product warranty rights?
In case of a defect in a movable item (product), you can, at your choice, assert either an implied warranty or a product warranty claim.
What rights do you have based on your product warranty claim?
With a product warranty claim, you can only request the repair or replacement of the defective product.
Under what circumstances is the product considered defective?
The product is considered defective if it does not meet the quality requirements in force at the time of its introduction into circulation or if it does not possess the characteristics specified in the description provided by the manufacturer.
Within what deadline can you assert your product warranty claim?
You can assert your product warranty claim within two years from the introduction of the product into circulation by the manufacturer. After this period, you lose this right.
Against whom and under what additional conditions can you assert your product warranty claim?
You can exercise your product warranty claim exclusively against the manufacturer or distributor of the movable item. In case of asserting a product warranty claim due to a defect in the product, you must prove the defect.
Under what circumstances is the manufacturer (distributor) exempt from its product warranty obligations?
The manufacturer (distributor) is exempt from its product warranty obligations only if it can prove that: it did not manufacture or distribute the product within the scope of its business activity, or if the defect was not recognizable according to the state of science and technology at the time of introduction into circulation.
The manufacturer (distributor) needs to prove only one reason for exemption.
Please note that you cannot simultaneously assert implied warranty and product warranty claims for the same defect. However, if your product warranty claim is successfully asserted, you can assert your implied warranty claim against the manufacturer with respect to the replaced product or the repaired part.
Under what circumstances can you exercise your guarantee rights? In case of defective performance, according to the contract, the obligor is obliged to provide a guarantee.
What rights do you have and within what deadline based on your guarantee?
The cases of mandatory guarantee for individual durable consumer goods are defined by Government Decree 151/2003 (September 22). The Seller does not provide a guarantee for Products that do not fall within this scope. The guarantee claim can be asserted within the guarantee period. If the obligor fails to meet its guarantee obligation upon the justified request of the entitled party within an appropriate deadline, the guarantee claim can still be brought before the court within three months from the expiration of the deadline specified in the request, even if the guarantee period has expired. Failure to meet this deadline results in forfeiture of the right. For asserting a guarantee claim, the rules applicable to asserting implied warranty rights should be applied accordingly. The duration of the guarantee is one year. Failure to meet this deadline results in forfeiture of the right. The guarantee period starts with the delivery of the consumer goods to the consumer, or if the enterprise or its authorized representative performs the installation, from the day of installation. For possible guarantee claims beyond one year, please contact the manufacturer!
Mandatory cases of guarantee:
- Household appliances with a sale price exceeding 10,000 HUF, especially refrigerators, freezers, combined refrigerator, electric stoves, washing machines, spin dryers, tumble dryers and any combination thereof, dishwashers, irons, water heaters, heating, air-conditioning and other air-conditioning regulating devices, vacuum cleaner, steam cleaning machine, carpet cleaner, floor scrubber and polisher, sewing machine, knitting machine, electric boiler, pump;
- Electrically operated kitchen appliances with a sale price exceeding 10,000 HUF, especially microwave oven, bread makers, toasters, coffee makers, coffee machine, electric kettles, kitchen robots, grills, deep fryers, waffle iron, pancake maker, sandwich toaster, electric pancake maker, electric pizza maker, electric boiling pot, electric skillet, electric popcorn maker, electric contact grill, rotisserie, mini stove, rice cooker, pasta cooker, egg cooker, food steamer, convection cooker, fruit dryer;
- Gas appliances with a sale price exceeding 10,000 HUF, especially stoves, convectors, gas boilers, gas water heaters, gas grills, gas cylinder holders, gas ovens, gas burners, and gas lamps;
- Motorized garden tools and non-motorized gardening tools with a sale price exceeding 10,000 HUF, especially cultivators, lawnmowers, grass trimmers, and push mowers;
- Motorized hand tools with a sale price exceeding 10,000 HUF, especially chainsaw, drill, hammer drill, angle grinder, circular saw, and planer;
- Medical aids and devices, as well as sunglasses with at least a one-year wear period, with a sale price exceeding 10,000 HUF;
- Health preservation products and devices with a sale price exceeding 10,000 HUF, especially electric massagers, magnetic products, and light therapy devices;
- Transport equipment with a sale price exceeding 10,000 HUF, especially bicycles, electric bicycles, electric scooters, quads, motorcycles, mopeds, passenger cars, motorhomes, caravans, trailer caravans, trailers;
- Motorized watercraft with a sale price exceeding 10,000 HUF; -child care articles with a sale price exceeding 10,000 HUF, especially changing tables or washstands, strollers, high chairs, and table-mounted feeding chairs, child safety seats; -child monitoring devices with sale price exceeding 10,000 HUF, especially breathing monitors, heart rate monitors, baby monitors; -children's swings, slides, and similar indoor and outdoor activity toys with a sale price exceeding 10,000 HUF;
- Lighting technology products with a sale price exceeding 10,000 HUF, especially light fixtures, and light sources;
- Security alarm and signaling devices with a sale price exceeding 10,000 HUF; -electronic communication terminal equipment with a sale price exceeding 10,000 HUF, especially telephones, mobile phones, fax machines, and multifunctional devices;
- Communication devices with a sale price exceeding 10,000 HUF, especially answering machines, loudspeakers; satellite receiver and AM micro antenna systems and their components, television, projector, videocassette recorder, radio, car radio, clock radio;
- Satellite positioning devices, record players, tape players, CD players and recorders, DVD players and recorders, game consoles, Blu-ray players and writers, desktop media players, personal sound systems, mixers, amplifiers, speakers, microphones, and headphones, headsets;
- Information technology devices with a sale price exceeding 10,000 HUF, especially desktop computers, laptops, notebooks, tablets, PDAs, monitors, printers, scanners, cameras, film and sound recording cameras, video cameras and camcorders, dictation machines, photo printers, film and slide scanners, MP3 and MP4 players, portable media players, pendrives, memory cards, battery chargers, calculators, pocket calculators;
- Office equipment with a sale price exceeding 10,000 HUF, especially document shredders, photocopiers, and laminators;
- Slide and film projection equipment with a sale price exceeding 10,000 HUF, especially film and slide projectors, film enlargers, film developers, and processors;
- Optical devices with a sale price exceeding 10,000 HUF, especially telescopes, microscopes, binoculars, telescopes;
- Musical instruments with a sale price exceeding 10,000 HUF; -clocks and jewelry with a sale price exceeding 10,000 HUF; -indoor and outdoor furniture, mattresses with a sale price exceeding 10,000 HUF; -measuring instruments, generators, and power supplies with a sale price exceeding 10,000 HUF; -firearms with a sale price exceeding 10,000 HUF; -sports equipment and equipment related to hunting and fishing with a sale price exceeding 10,000 HUF;
- Electrically operated beauty care devices with a sale price exceeding 10,000 HUF, especially hair dryers, hair styling devices, body hair trimmers, epilators, and electric razors;
- Products made of precious and semi-precious fur leather with a sale price exceeding 50,000 HUF; accessories and components of products belonging to the previously mentioned product categories with a sale price exceeding 10,000 HUF.
When is the Seller exempt from the obligation of guarantee?
The Seller is only exempt from the obligation of guarantee if they can prove that the cause of the defect occurred after the performance.
Please note that for the same defect, you cannot simultaneously assert a guarantee claim and an implied warranty claim, or a guarantee claim and a product guarantee claim. However, aside from that, your rights arising from the guarantee are separate from implied warranty entitlements.
Data controller's name: Petra Keresztúri (hereinafter referred to as Data Controller)
The mailing address of the data controller: is 20 Báthory Street, Budapest 1054
The email address of the data controller: is email@example.com
Phone number of the data controller: +3670 935 7776
The legal background, legal basis, purpose of data processing, scope of processed personal data, and duration of data processing carried out on the website.
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The legal background and basis of data processing: The legal background of data processing is provided by Act CXII of 2011 on Informational Self-Determination and Freedom of Information (Infotv.) and Act C of 2000 on Accounting (Sztv.). The legal basis of data processing is in accordance with Section 5 (1) a) of Infotv., based on your consent, and – in case of withdrawal of consent – in accordance with Section 6 (5) a) of Infotv. as the fulfillment of legal obligations formulated in Sztv. The purpose of data processing: Issuing invoices in compliance with legal regulations and fulfilling the obligation of accounting document retention.
The scope of processed data: Name/company name, address, email address, phone number.
The duration of data processing: In accordance with Section 169 (2) of Sztv., issued invoices must be retained for 8 years from the issuance of the invoice. Please be informed that if you withdraw your consent given for the issuance of the invoice, the Data Controller is entitled, based on Section 6 (5) a) of Infotv., to retain your personal data disclosed during the issuance of the invoice for a period of 8 years.
If the Data Controller intends to carry out further data processing, it shall provide prior information on the essential circumstances of the data processing (legal background and basis of data processing, purpose of data processing, scope of processed data, duration of data processing). Please note that the Data Controller is required to fulfill written data requests from authorities based on legal authorization. The Data Controller maintains a record of data transfers in accordance with Sections 15 (2)-(3) of Infotv. (which authority, what personal data, on what legal basis, when was transmitted by the Data Controller), and upon request, the Data Controller provides information about its content, except if such information is excluded by law.
Name of the data processor: Unas Online Ltd.
Contact details of the data processor
Name of Data Controller: UNAS Online Ltd. Headquarters: H-9400 Sopron, Kőszegi út 14. Tax Number: 14114113-2-08
Company Registration Number: 08-09-015594
Registry Authority: Court of Registration of the Győr Tribunal Date of Registration: November 29, 2007
Contact for Data Processing Information: https://unas.hu/adatkezelesi-tajekoztato
The Data Processor performs the storage of personal data based on a written contract with the Data Controller. The Data Processor is not authorized to access the personal data.
The Data Controller declares that appropriate security measures have been implemented to protect personal data against unauthorized access, alteration, transmission, disclosure, deletion, or destruction, as well as against accidental destruction and damage, and against becoming inaccessible due to changes in the applied technology.
During the period of data processing, you have the following rights:
- Right to information
- Right to rectification of data
- Right to erasure of data
- Right to restriction of data
- Right to object
Within the duration of data processing, you have the right to request information from the Data Controller about the handling of your personal data. The Data Controller will provide you with information about the processed data, the purpose and legal basis of the processing, the duration, and if applicable, about who received or will receive the data, and for what purpose. The Data Controller will respond to your request in writing, in a comprehensible form, within the shortest possible time, but no later than 25 days from the submission of the request.
You also have the right to request the correction of your personal data within the duration of data processing. The Data Controller will comply with your request within a maximum of 15 days.
You have the possibility to request the erasure of your personal data, which the Data Controller will fulfill within a maximum of 15 days. The right to erasure does not apply if the Data Controller is obligated by law to store the data further or if the Data Controller is authorized to further process the personal data based on Article 6(5) of the Infotv (e.g., related to invoicing).
You can request the Data Controller to restrict the processing of your personal data if the deletion of the data would violate your legitimate interests. The restricted personal data can only be processed as long as the purpose for which deletion was prohibited still exists.
You have the right to object to the processing of your personal data,
- if the processing or transmission of personal data is exclusively necessary for the fulfillment of a legal obligation of the Data Controller or for the enforcement of legitimate interests of the Data Controller, the data recipient, or a third party, except for mandatory data processing cases and cases covered by Article 6(5) of the Infotv;
- if the use or transmission of personal data occurs without your consent for direct marketing, public opinion research, or scientific research purposes.
The Data Controller will examine your objection within the shortest possible time, but no later than 15 days from the submission of the objection. The Data Controller will make a decision on the validity of the objection and inform you about it in writing.
If the Data Controller does not comply with your request for correction, restriction, or erasure, within 25 days of receiving the request, the Data Controller will inform you in writing or with your consent electronically about the factual and legal reasons for rejecting your request.
If you believe that the Data Controller has violated any legal provisions related to data processing or has not fulfilled any of your requests, you have the option to initiate an investigation by the National Authority for Data Protection and Freedom of Information (postal address: 1530 Budapest, Pf.: 5., email: firstname.lastname@example.org) to cease the presumed unlawful data processing. Furthermore, please note that in case of violations of legal provisions related to data processing or if the Data Controller has not fulfilled your requests, you can also turn to the court against the Data Controller.
In accordance with the provisions of the Information Act, the Data Controller is required to notify certain data processing activities to the data protection register.
The Data Controller reserves the right to modify this data processing information. By using the website after the effective date of the modifications, you accept the amended data processing information.
Orders placed by 6:00 PM every day can be delivered on the following day within the specified time interval in the Budapest area. For orders placed later, we cannot guarantee delivery within the specified time interval. In any case, delivery will be made on the same day as the order.
For orders placed until 10:00 AM on the delivery day, same-day delivery can be requested; in this case, a specific delivery time interval cannot be provided.
On special days (Valentine's Day, International Women's Day, and Mother's Day), orders need to be placed at least 2 days in advance. Deliveries cannot be scheduled for specific times on these days. If you have specific requests, please contact us by phone before placing your order.
On Mother's Day, deliveries are made between 8:00 AM and 4:00 PM.
For orders within the Budapest catchment area, please inquire before placing your order.
For same-day or expedited delivery, please contact us.
For future dates, please specify the desired date in the comments section.
Delivery days: Monday to Friday
Delivery from Monday to Friday, between 8:00 AM and 5:00 PM.
For deliveries to cemeteries, on-site cash payment is only possible upon prior arrangement.
Our couriers always use vehicles for flower delivery.
Deliveries are made in pre-arranged 2-hour intervals (e.g., between 12:00 PM and 2:00 PM). Please provide the desired delivery time interval in the comments section.
For wreaths, we work with a 3-day order deadline.
For wedding flowers, we work with a 3-5 day order deadline.
The Seller is not responsible for failed deliveries due to incorrect or false information provided by the buyer and is not responsible if the delivery cannot be completed because the recipient is not at home or refuses to accept the shipment. In such cases, after re-arrangement and re-payment of the delivery fee, the flowers will be delivered again on the same day or the next day, or they can be picked up at our store during opening hours.
Our couriers wait at the delivery address for a maximum of 15 minutes. If contact cannot be made within this time, the flowers will be returned to our store.
For gifts sent or personal pick-up, please provide an accurate address and additional information, and specify a time interval when the recipient will be present at the delivery address.
If you cannot specify a time in advance, please request a time arrangement from us. We always coordinate discreetly, without revealing the surprise.
Once the buyer has paid the amount, a refund cannot be requested later. In case of product shortage, the Seller reserves the right to deliver a flower of the same style and price category.
For orders under 10,000 HUF in Budapest: 3,200 HUF
For orders over 10,000 HUF in the area of Budapest: Free
March 6-7 (Saturday, Sunday), our store is open from 9:00 AM to 4:00 PM
During opening hours, you can pick up the ordered product at our store
Monday to Friday, from 7:00 AM to 7:00 PM
There is no charge for this service.
In our webshop, we offer delivery to the entire area of Budapest, which you can easily order with just a few clicks. If you require delivery to the agglomeration of Budapest, please contact us using the provided contact information.
with both cash and credit cards.
Important information: Orders need to be placed 3-5 days before the desired date. Apart from the general delivery fee, we do not charge an additional fee for cemetery
For deliveries to a funeral, we require the following information:
-Name of the deceased - This should be provided under the delivery name.
-The exact address of the cemetery - This should be provided as the delivery address.
-Date and exact time of the funeral - This is needed for scheduling the delivery time.
-As you start providing the necessary details, additional options will appear after the already filled-in options.
When can I place an order with delivery for Valentine's Day?
Usually, we can accept orders for delivery in Budapest up to 2 days before Valentine's Day.
Please note that on this day, we are unable to offer scheduled deliveries.
For in-store pickup, there is generally still an opportunity to place an order.
Always refer to the up-to-date information provided on our website regarding this matter, or feel free to contact us using our contact details.
Below 10,000 HUF: 3,500 HUF
Above 10,000 HUF: Free delivery
It is possible to place an order with delivery no later than the afternoon of March 6.
You can still place an order for personal pick-up on March 7.